Understanding Your Bill
Your bill provides information about your account, your current usage and current charges. Below are sample bills and explanations of various parts of the bill.
Top Right
- Account information by service address and account number
- Due Date
- Amount Due
Center Portion
- Customer Name
- Meter Reading – Previous Date and Reading
- Meter Reading –Current Date and Reading
- Number of Days in Billing Period
- Current Usage – total number of gallons
- Same Period Usage – total number of gallons, one year ago
- Water Usage Billing Detail -usage detail by tier
- Billing Information- previous balance (balance forward), payment, current billing, including base charge and charge for water usage, total current charges
- Water Use Chart – shows water use in gallons by month, last 12 months
- Water Usage YTD - shows Total Year-to-Date (January through current month) gallons used
- Bill Message – Short message with current information or notice
Bottom Portion
- Detach and use for submitting payment
Additional Charges
Some customers may have additional charges depending on where the property is located, or if they have an Indoor Use Only or Conservation (Urban) Tap and exceed the Annual Allotments.
Meter Reading
Your approximate read dates are printed on your bill. The District reads water meters monthly and bills in three cycles as follows:
Area 1: South of Colorado Highway 60 and West of U.S. Highway 287 to the foothills, including Masonville. This area includes the Barefoot Lakes Subdivision, which is located south of Highway 66 and east of I-25 and anyone with a Beacon Meter. Customers will receive bills dated the 10th of the month, due on the 5th of the following month.
Area 2: South of Colorado Highway 60 and East of U.S. Highway 287 to the South Platte River, including Mead. Customers will receive bills dated the 20th of the month, due the 15th of the following month.
Area 3: North of Colorado Highway 60 around Loveland and east of I-25. Customers will receive bills dated the last day of the month and due the 25th of the following month.
Bill History
Your bill history can be obtained by contacting the office. With your Xpress Bill Pay online account, you can see each month’s history for the previous 3 years.